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Refund and Returns Policy

 

Return policy

We understand there may be circumstances where you may need to return an item to us. Our returns policy is set out below. We will always process returns in accordance
with this policy. If you have any questions about making a return, or about the contents of this policy, you can contact us using the contact details below:

Telephone
07539579604

Email
warnersretrocorner@gmail.com


If you are not happy with the way we deal with your return, you can raise a complaint.
Please refer to our complaints policy for further details, which can be located: ON
WEBSITE RETURN POLICY SECTION OR ON EBAY RETURN POLICY SENT
WITH ORDER


If you change your mind
This section sets our policy in respect of ‘change-of-mind’ returns. Please refer to the
section below in relation to faulty items.
Before dispatch 


If you change your mind after you place an online order, you will have 15 minutes
after placing your order to cancel it. You can do this by:
via email or via ebay messages.


If payment has not yet been taken, we will not charge you after you have cancelled
your order. If payment has already been processed, a refund will be sent to your
original payment method. If you are out of time to cancel your order, you can still
return the items to us following the steps outlined below in the faulty returns
section.


Changing your mind – after dispatch

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If you change your mind and would like to return your item, you should notify us of
this within 30 calendar days of you receiving your item.
In order to return your item you should:

1. Ensure that the item is still in the same condition that it was in when it was
purchased, with all tags and packaging intact.

2. Notify us within 30 days that you would like to return the item by:
via ebay messages or email

3. Once you have notified us of your return, you will receive an
acknowledgement and instructions confirming how to return your item to us.
Returns should be returned to us via: ANYONE OF THE CHOOSING.

4. You must cover the postage and shipping costs of your return. You should
purchase a shipping label from the above courier.

5. You must ensure that your item is returned to us within 14 calendar days of
us acknowledging your return request.

Once we receive your returned item, we will conduct a quality check and we will
notify you of the outcome of this. If your item is returnable, your refund will be sent to

your original payment method within 5 calendar days.
This section does not affect your statutory rights. If your item is faulty or
unsatisfactory, please refer to the section below.
Returning a faulty item

The goods that you receive from us must be:
– of a satisfactory quality;
– fit for purpose; and
– match any description, sample or model by reference to which they were sold.


We really hope that you will not need to return a faulty item to us. If you do need to
do so, you should follow the instructions in this section.
If you are returning a faulty item within 30 calendar days of receiving your goods you
can request a full refund from us.

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If you are returning a faulty item after this period you may request a repair or
replacement from us in the first instance. If you are still not happy after a repair or
replacement, you may be entitled to all or some of your money back, in accordance
with your consumer rights.
How to return a faulty item
If your item is faulty, you should:

1. Notify us of the fault by:
via email or via opening a return through ebay or ebay messages


2. Once you have notified us of the fault, you will receive an acknowledgement
and instructions confirming how to return your item to us.

3. We will cover the postage and shipping costs of your return. We will send you
a shipping label for: ANYONE OF THE CHOOSING.

4. The courier will usually specify that the label should be used within a fixed
period. You will be provided with instructions about this with the shipping label.
Once we receive your returned item, we will conduct a quality check and we will
notify you of the outcome. If you are entitled to a refund, this be sent to your original
payment method within 5 calendar days following the outcome of the quality check.
If you are entitled to a repair, replacement or re-installation, we will usually arrange
this within 14 calendar days following the outcome of the quality check.
The rights in this section exist separately from any warranty you may also have.
Please contact us if you would like to discuss your warranty.

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